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Privacy Policy

Royal Orna ABN– 48466474672 is committed to protecting your privacy under the Australian Privacy Principles (APPs).

Information We Collect

  • Name, delivery address, phone, email
  • Order details (designs, sizes, engravings)
  • Payment information (processed securely by Stripe/PayPal – we never store full card details)
  • IP address and browsing data (Google Analytics)

How We Use Your Information

  • To fulfil and ship your order
  • To send order updates and tracking
  • To improve our website and marketing (anonymised data only)

Who We Share With

  • Our artisan partner in Surat, India (name, address, order specs only)
  • DHL Express / FedEx (delivery details)
  • Stripe / PayPal (encrypted payment data)
  • Google Analytics (anonymised)
  • We never sell or share your data for marketing.

Overseas Disclosure Your name, address, and order details are disclosed to our manufacturing partner in India for production and direct shipping.

Data Storage & Retention Data is stored on encrypted Australian/EU servers. Order records are kept for 7 years (ATO requirement) then securely deleted.

Cookies We use essential cookies for cart/checkout and optional Google Analytics cookies. You can disable non-essential cookies in your browser.

Marketing You may receive promotional emails with an unsubscribe link. Opt-out anytime.

Data Breaches If a notifiable breach occurs, we will inform affected users and the Office of the Australian Information Commissioner (OAIC).

Your Rights You can access, correct, or delete your data at any time. Email “Privacy Request” to royalorna1@gmail.com – we respond within 14 days.

Policy Updates Significant changes will be emailed to registered customers.

Contact royalorna1@gmail.com  ABN– 48466474672

By using Royal Orna you agree to this Privacy Policy.